To be fair, mostly if it’s a more user friendly and Windows-like distro, like Mint with Cinnamon or Xubuntu. Plenty of choices really, but generally the ones where you can put application shortcuts on the desktop with no hassle (and similar Windows like things) tend to be an easier transition.
Ah, the Windows approach. The few times I worked with PC Repair shops, backing up everything and reinstalling the OS was the go to for most “repairs”. Especially since it was faster and cheaper than just researching all the issues and repairing them the “right” way. Although to be fair, if the OS is borked enough, backup + reinstall IS the right way.