JustinHanagan

I actually did jump into the replies and went back and forth with him a bit and I do think he (finally) understood the FOSS perspective. I think a lot of people get very hung up on this concept of a customer-product relationship and for some people it’s a very hard mindset to break out of. I often forget that while “FOSS” is software, the “free software movement” is not really about software, it’s political.

It’s like telling someone with a shitty landlord to move to a new free house which they get to own

“Hey so my free car that was built and maintained entirely by volunteers who received no financial compensation and was provided to me no strings attached is making a weird noise and I don’t want to learn how to fix it myself nor am I willing to wait for someone else to fix it, nor am I willing to even tell the car-builders it has a problem.”

In this context suggesting they complainer pay for a car doesn’t sound so crazy?

I and a few other people kinda chatted with him a while and the reality kinda seemed to click with him? He was very stuck on “it is a product and I am the customer” mindset that is very ingrained into so many people. He said filing a bug report felt “dehumanizing” and we tried to illustrate that it can actually feel empowering if you view yourself as a collaborator, not a customer. I think he’s coming around.

At least I hope he is because (opinion on FOSS aside) he really is one of the all-time best creators on YouTube right now.

Exactly! I actually talked back and forth with him a bit and eventually said that “complaining about a missing FOSS feature is like complaining to the volunteer ladeler at a soup kitchen about the lack of a gluten-free option. It’s just not the path to getting the change you want.”

In the end he seemed to get what I was saying, but was still irritated. I’ve been really learning lately how hard it is for some people not to see themselves as customers in FOSS land.