I believe that computer just attracts people who are outcasts
I think you’re right, but I’ve also read that there might be some correlation between being trans and being on the autism spectrum. If that’s true, then it is reasonable to expect a higher than average percentage of IT people would be trans.
More like:
Use reports lightbulb is broken. Support spends an hour talking user through diagnostic tests. Determines that the lightbulb in question is a houseplant.