I think the thread(s) aren’t that hard to navigate or search in - assuming everything else has been set by admins properly (rarely the case). YMMV. Third-party ticketing/integration bots with major services are seamless, but or course depends on your use case.
I feel it maybe an administration issues. There are third-party bots allowing integration, channel/thread/role permissions which I find great but can be a hassle to set up.
A perfectly setup discord server with automation and webhooks, updates, permissions would be great. But setup of one is too complicated for the masses.
Segregating discord channels bases on roles, and staying on top of it with user influx - that would be perfect. Less than a percent (anectode) of channels can achieve simplicity like this.
Its a moderation tool. Server admins can choose to only allow users who are verified by a phone number.
Anectodal, but I do not. Obviously most channels I am not actively engaged on or have muted but I have over 40 servers I am part of - with no impact to other applications.