I am reading your posts, image 3 you say you provided logs with no response. Your provided images show those same responses you claim to have not received.
I’m not gaslighting you, im trying to point out the flaw in your tirade here. You lied to them, why do you think they suddenly changed their attitude and deleted your account?
Yeah they are assholes, but you also lied to them and demanded a refund without following their service agreement. Look in the mirror a little bit before throwing shit.
Surprised they hadn’t hit the other hot key by accident myself. That’s usually how I find out about other/new features.