Tech tried to tell them it was unnecessary, would take forever, and would be expensive. I’d agree with you if, for a second, the customer sounded like they wanted to drop the matter. No, this was the customer absolutely digging their heels in, and the tech did what they could to get an irate woman out of the store.
At a certain point, you have to just let people make their mistakes, and get out of their way. This is exactly how I interpret the situation.
In a customer service setting, often times that’s all you can do. The customer knows what they want, and particularly if there’s money to be made, your employer will require you to do so. It sounds like this place wasn’t exactly like that, but dude said multiple times this was unnecessary, and the customer still wanted it. He told them it’d be long and expensive. And unnecessary. They said do it. At a certain point, we have to trust that the customer really is their best advocate, and just do what they want.
Is it really a scam if you tell them up front the work is unnecessary, you don’t want to do it, and they insist? At a certain point, it’s the customer hoisting themselves by their own petards.
Game theory would lead you, as the tortured, to realize that they’re just going to beat you until death to extract any keys you may or may not have, so the proper answer is to give them 1 and no more. You’re dead anyway, may as well actually protect what you thought was worth protecting. Giving 1 key that opens a dummy vault may get the torturers to stop at you, thinking this lead is a dead one.
If you set it up correctly, this is essentially what it does. You have a disc that is, say, 1tb. It’s encrypted, so without a key, it’s just a bunch of random noise. 2 keys decrypt different vaults, but they each have access to the full space. The files with the proper key get revealed, but the rest just looks like noise still, no way to tell if it’s empty space or if it’s a bunch of files.
This does have an interesting effect. Since both drives share the same space, you can overfill one, and it’ll start overwriting data from the second. Say you have a 1tb drive, and 2 vaults with 400gb spent. If you then go try to write like, 300gb of data to one vault, it’ll allow you to do so, by overwriting 200gb of what the drive thinks is empty space, but is actually encrypted by another key.
It’s been a while since I’ve messed with this tech, and I’m mostly a layman, but this should be a fairly accurate depiction of what’s actually happening.
At the end of the day, both are required. You need to study to be effective at what you’re doing, but at the end of the day the only way words get on paper is writing. You’ll also get more out of learning these structures and ideals trying to apply them after you have a bit of time just floundering, getting a feel for the actual task.
I choose to eschew my mouse when I can because it’s easier. I don’t have to move my arms around as much, and I can work quicker. It’s more comfortable. All of this is a preference thing, why should anyone do something my way if it’s not how they prefer?
I think it’s just capitalizing on a trend to add n’t to otherwise noy contractions, to make them into contractions. Contractionn’ts, if you will
Worst case, give it a go, learn the process even if it can’t handle it, and you’ll be able to do it easier when you have a capable machine.
Funny, for me repeat offenders somehow always had a second request I couldn’t find until 430pm on a Friday. Strange how it always happened. Oh well, sucks to suck.