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Joined 1 year ago
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Cake day: May 3rd, 2024

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  • For starters, they say “you MAY be affected” only once, maybe twice, and everywhere else they say you “will” need to buy the upgrade.

    The whole thing could’ve been worded more carefully and cautiously. They know how their service is used, they know the majority of people with accounts are not hosts and never have been, and probably don’t even understand how it all works.

    Not only could the whole message have been worded better, more softly. They could’ve used two templates. They have usage metrics, they could see that my user has never ever connected to any other library, only mine, and mine has always had Plex pass. They could’ve sent him a softball message, informing of the lost feature, sure, but assuring him that his service should remain unaffected because the libraries he’s connected to already have Plex pass.

    But no. They sent one message, full of FUD, trying to scare people into buying what they don’t need, because money.

    They do not care about users, they care about money. It’s been getting more and more clear over the years with no effort put into fixing bugs on the self hosted side. But now it’s crystal clear, to me anyway.








  • Thank you for posting this. I thought it was just me.

    In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.

    I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.

    He was quite upset at Plex during the entire process.

    Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.

    Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it’s just being done poorly.

    Jellyfin still isn’t feature packed enough for me to switch to, unfortunately.